Business Administration & Customer Service


Businesses need to employ individuals with a broad range of skills to work efficiently to help increase productivity.

Skills shortages identified by organisations include a lack of skills in administration, customer service, communication and ICT. These qualifications aim to address these shortages.

Listed below are all our qualifications we deliver from the awarding body Highfield. Please click on a qualification to view the course structure and module content, course fees and ideal learner these qualifications are best suited to.